Policy

Cancellation Policy

We plan every departure around a confirmed group, so cancellations have real cost. These are the windows, stated plainly.

Last updated: 2026-07-26

Cancelling your booking

To cancel, message us on WhatsApp or email auralisexperiences@gmail.com. Your cancellation takes effect from the time we receive your message, not the time you decided.

If you cancel more than 7 days before the trek

Full refund, excluding any applicable payment gateway charges. Gateway charges are levied by the payment provider and are not retained by AURALIS.

If you cancel 4 to 7 days before the trek

50% of the trek fee is refunded. The remaining 50% is retained.

If you cancel less than 72 hours before departure

No refund is available. By this point transport, permissions and provisions have been committed on your behalf.

No-shows

If you do not arrive at the pickup point at the stated time and have not contacted us, the booking is treated as a no-show and is non-refundable. The group will not wait beyond the published departure time.

If AURALIS cancels the trek

We may cancel or reschedule a departure for weather, safety, route access, or operational reasons. If we do, you may choose either:

A refund of the amount you paid, or
A transfer of your booking to another departure date of the same value.

We will always tell you the reason. Safety-driven cancellations are not negotiable, and we would rather cancel a trek than run one we are not confident about.

Changes made on the trail

A trek leader may shorten, reroute or end a trek in progress if conditions require it. This is a safety decision and does not by itself entitle participants to a refund, because the departure did run.

Transferring your seat

You may transfer your booking to another person up to 72 hours before departure at no charge, provided they meet the fitness requirements for the route and complete the same participant and emergency details. Tell us the new participant's details in advance — we cannot accept a substitution at the pickup point.

Processing refunds

Eligible refunds are processed within 7–10 business days to the original payment method where possible. See our refund policy for full details.

Questions

If something has come up and you are unsure where you stand, message us before the window closes. We would rather move your date than have you lose your fee.